FAQ
How can I check product availability?
Availability is displayed on the webshop when the information is available. If you are buying a bike, larger equipment or a product that you need by a specific date, please contact us before ordering to check the deadline and options.
Koliki je rok dostave?
The estimated delivery time is 5 to 10 business days from order confirmation and product availability. For bikes, bulky gear, special preparation, or island delivery, the timing may vary, and we will notify the customer if a longer delivery time is expected.
What delivery services do you use?
Smaller shipments can be shipped via the BoxNow network when available. Standard and larger shipments are sent via DPD or Milšped, depending on dimensions, weight and delivery address.
When is delivery free?
Delivery is free for clothing and for orders of 350 EUR or more. For other orders, the delivery cost is shown in the cart and at checkout before purchase confirmation.
Can I pay cash on delivery?
Yes. Cash on delivery is available for delivery methods where that option is shown at checkout. If cash on delivery is not shown for the selected address, product, or delivery method, choose another available payment method.
Can I pick up the order in person?
Yes, pickup at DBAS Dubrovnik is available as a no-cost delivery option when it is shown at checkout.
How can I return a product?
For a return, first contact us at info@dbas.hr ili telefonom na +385 91 196 1981. Include the order number, the product you are returning, and your contact details, and we will send instructions for shipping or handing over the product.
How many days do I have to return an item?
Consumers have the right to return a product within 14 days of receiving it. The product must be unused, undamaged, clean, complete, and in its original packaging whenever possible. Return shipping costs are paid by the customer, except in cases of our error or a justified product complaint.
What if the product arrives damaged?
If the package or product arrives damaged, take a photo of the packaging and the product and contact us as soon as possible with the order number. It is best to note the damage immediately upon collection from the delivery person.
Do you provide service and advice on bicycles?
That. DBAS is a store and service for bicycles and outdoor equipment in Dubrovnik. For service, bike selection, travel preparation or special requests, you can contact us before your arrival or order.